Dr.  Heloisa Candello

Dr. Heloisa Candello is an Associate Professor at Inteli and a distinguished researcher in the field of Human-Computer Interaction (HCI). Prior to her current role, she spent over 12 years at IBM Research, where she served as a Senior Research Scientist in the Responsible Tech group in Brazil. She holds a Ph.D. in Computer Science (Interactive Technologies) from the University of Brighton, UK. Her primary research focuses on applying design methods to understand human interaction with Artificial Intelligence, specifically regarding the social impact, context, and motivations behind conversational agentic systems.

A recognized leader in the global HCI community, Heloisa has published extensively in premier venues such as ACM CHI, CUI, CSCW, and IUI. Her leadership extends to several executive roles: she currently serves as Technical Program Chair for CHI 2026, on the SIGCHI LATAM Executive Committee, and the Steering Committees for both CUI and CHI.

• Artificial Intelligence and social impact
  In this talk I invite you to consider how the use of technology can support communities living in vulnerable situations to increase access to financial services. We will discuss and explore...
• Designing conversational agent(ic) systems
  The human society is undergoing a significant transformation due to advances in artificial intelligence (AI). These technologies enhance operational processes and customer engagement, enabling...
• Generative AI: Design and HCI perspectives
  This talk invites reflection on essential human factors to consider when designing conversational user interfaces and generative AI.  Through examples of CUI projects and design methods,...
• User Methods and Approaches to Design conversational user interfaces
  Recent advances in artificial intelligence, natural language processing, and mobile computing, together with the rising popularity of chat and messaging environments, have enabled a boom in the...